To identify the “crap”, there are one VERY important activity in any implementation that becomes a critical prerequisite to succeed within a constrained availability of resources (time, money, people). Like Thomas Edison had to evaluate 10.000 prototypes for a lightbulb before he cracked the solution(myth). You don’t know if something is “crap” unless you understand what is not “crap”. The other element is that “crap” is a retrospective experience. But for one person involved and looking at the entirety it could get this impression. The definition of “crap” is subjective and sometimes controversial, so it’s not always obvious whether something should be viewed as “crap”. Does this mean that 90% of what we have in Dynamics 365 is “crap”? When implementing Dynamics 365 at a customer, we often see that only a fraction (10%?) of the available features is being implemented. I can say with 100% certainty that nobody in the world deeply knows about all the available features and functions. Dynamics 365 is one of the most comprehensive and feature rich business application in the marked and trying to learn or use all the features would be lifelong study effort beyond the capacity of any person. Your have surely heard about Sturgeon’s law that “90% of everything is crap”.
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